Hi. How can we help?


There Was Something Wrong With My Transaction? (War Rock, Dekaron, Uncharted Waters, La Tale, BlackShot Global)

For purchases through the Papaya Play Charge Portal, any issues concerning Payments/BS GEM/DKC/LTC/WRC need to be solved using our Billing Customer Support System:

1) Go to the Charge Portal https://www.papayaplay.com/shop/main.do and proceed to any of the Shop pages;


2) On the Shop page, select any of the currency amounts (as if you were going to make a new purchase):


3) On the new window click the bottom ‘Help’ button:


4) You can select one of the topics below to get quick answer of your question:


5) If you can’t find the answer you looking for from topics above, please select “Support Center”:


6) On the new window, Log in to your personal account to see your payments history and manage active subscriptions:


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