Hi. How can we help?


My account was hacked, What should I do?

If you think your account got hacked,

Please get in touch with our customer service as soon as possible, explaining your problem with the following information:

The fastest way to get in touch with our support team is Help Desk (https://papayatest.zendesk.com/hc/en-us/requests/new). However, if you are not able to login, please send us a mail(support@blackshot.com) with the following information.


- Account ID;

- Character Name;

- Previous Character Names (If you changed your name, write your previous names);

- Registered E-mail Address;

- Current Security Question & Answer;

- Date of registration (When did you register? As accurately as you can remember.
You can search your E-mail for any account registration E-mails from/related to Papaya Play, Vertigo or BlackShot);

- IP address (What is your IP address? Find out at www.whatismyip.com. Can you remember what it was when you registered your account?);

- Last payment Transaction ID or Order IDs from BSC charges (You should have a transaction ID or Order ID on your mobile phone, E-mail, or etc. Example – Order ID: 20140510133019359500);

- Last successful Login (date);


After sending the Help Desk ticket or email, we will check everything and contact you within 48 hours

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  • 0

    My id can not login to blackshot than have note block and plss contect service us,,i try but still can not play will my old id,,,so now what i want to do to taken back my old id

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