If you think your account got hacked,
Please get in touch with our customer service as soon as possible, explaining your problem with the following information:
The fastest way to get in touch with our support team is Help Desk (https://papayatest.zendesk.com/hc/en-us/requests/new). However, if you are not able to login, please send us a mail(email@example.com) with the following information.
- Account ID;
- Character Name;
- Previous Character Names (If you changed your name, write your previous names);
- Registered E-mail Address;
- Current Security Question & Answer;
- Date of registration (When did you register? As accurately as you can remember.
You can search your E-mail for any account registration E-mails from/related to Papaya Play, Vertigo or BlackShot);
- IP address (What is your IP address? Find out at www.whatismyip.com. Can you remember what it was when you registered your account?);
- Last payment Transaction ID or Order IDs from BSC charges (You should have a transaction ID or Order ID on your mobile phone, E-mail, or etc. Example – Order ID: 20140510133019359500);
- Last successful Login (date);
After sending the Help Desk ticket or email, we will check everything and contact you within 48 hours