Hi. How can we help?


I’ve lost my OGPlanet ID/password. What should I do?

If you do not remember your OGPlanet account information, please submit a Help Desk ticket through our Support page. After you log into a Papaya Play account on our Support page, you will be able to click on ‘Submit a request’ button on the top right corner.

When directed to Submit a Request page, choose ‘Uncharted Waters’ under Game and ‘Account’ for Categories, type ‘Lost My OGPlanet ID’ as the Subject, and then submit the below information for the Description.

  • OGPlanet ID:
  • Email Address (One linked to your OGPlanet account):
  • Character Name(s):
  • Attachments: (Add in-game screenshot of your character named above if possible)
  • Explanation on How It Happened:


We will be reviewing the provided information and sending a follow-up message to your email address, so please make sure to check your inbox once in a while.

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