If you do not remember your OGPlanet account information, please submit a Help Desk ticket through our Support page. After you log into a Papaya Play account on our Support page, you will be able to click on ‘Submit a request’ button on the top right corner.
When directed to Submit a Request page, choose ‘Uncharted Waters’ under Game and ‘Account’ for Categories, type ‘Lost My OGPlanet ID’ as the Subject, and then submit the below information for the Description.
- OGPlanet ID:
- Email Address (One linked to your OGPlanet account):
- Character Name(s):
- Attachments: (Add in-game screenshot of your character named above if possible)
- Explanation on How It Happened:
We will be reviewing the provided information and sending a follow-up message to your email address, so please make sure to check your inbox once in a while.